- An agent is a person who is authorised to collect someone else's benefit or pension on their behalf.
- An appointee deals with any aspect of a benefit or tax credit claim on someone's behalf on an ongoing basis.
Most pensions and benefits can be paid directly into a bank account.
Further information
For more information, read the guide 'Help with collecting benefit payments', available from the Department for Work and Pensions website.
Find out more about benefits you, or the person for whom you are caring, may be entitled to, and about help with benefits.
