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Psychological needs 5: Helping the angry person

Intermediate Level

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 ACTIVITIES

Activity 3

How would you react?

Peter angrily blames the GP for the delay in diagnosis. What can you say?
Peter accuses you of keeping them waiting an hour (you were running 50 minutes late). What can you say?
It's clear that Peter's anger is escalating.  What can you do?

You can print out this page and/or compare your thoughts with the information in Apologising.

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