| Breaking bad news to people with learning disabilities | | Dr Irene Tuffrey-Wijne, St George’s Hospital |
| Bridging the gaps: a hospice’s response to the needs of people living with advanced heart failure | | Katie Longton, St Joseph’s Hospice, Hackney |
| Can oral history improve health care professionals understanding of patients in palliative care? | | Michelle Winslow, University of Sheffield |
| Care Quality Commission compliance and frequently asked questions | | Tracy Ruthven, Clinical Audit Support Centre, Leicester |
| Challenges for trustees in the new healthcare environment | leadership and governance | Andrew Corbett-Nolan, Good Governance Institute |
| Closing remarks | | David Praill, Help the Hospices |
| Collaboration in the new world of health and social care | leadership & governance | Kate Heaps, Greenwich & Bexley Community Hospice; Sarah Jane Mills, St Barnabas Lincolnshire Hospice; David Worskett, NHS Partner Network |
| Corneal donation in palliative care: a doctor’s perspective | | Dr Rasha Al Qurainy, King’s College School of Medicine |
| Death, dying and social differences | community engagement | Barbara Monroe, St Christopher's Hospice; Professor Sheila Payne, Lancaster University; Dr Regina McQuilliam, St Francis Hospice, Dublin; Dr Chris Farnham, St John’s Hospice, London |
| Developing a communications strategy | community engagement | Andrew Thompson, Prospect Hospice; Peter Gilheany, Forster |
| Emerging needs and their implications for hospices: transitional care; care of those with dementia; enablement and independence | clinical priorities | Beverley Barclay, The J's Hospice; Dr Adrian Treloar, Oxleas NHS Trust;Rebecca Jennings, St Joseph’s Hospice, Hackney |
| Engaging your people for high performance | leadership and governance | David Smith, formerly People Director at Asda; Sandie Foxall-Smith, St Peter’s Hospice |
| Enriching the experience of patients on a hospice ward with volunteer carers | | Jane Carpenter, St Nicholas Hospice Care |
| Ethics in practice: desire to die, desire to live | policy into practice | Dr Rachel Burman, King's College Hospital; Dr Annabel Price, King's College London Institute of Psychiatry |
| Evaluation of a current 24/7 service provided by a community palliative care team | | Linda Hetherington and Helen O'Halloran, Birmingham St Mary’s Hospice |
| Evidencing bereavement support services in hospice and palliative care | policy into practice | Nikki Archer, St Giles Hospice; Tracy Brailsford, Ashgate Hospice; Sean Hughes, St Anne’s Hospice |
| Final plenary | | Professor Jessica Corner, Southampton University; Dr Jo Hockley, St Christopher's Hospice |
| Future direction for hospices: reflections from the Masters in Hospice Leadership | leadership and governance | Barbara Gale, St Nicholas Hospice Care; Sarah Riches, St Giles Hospice; Steve Statham, St Luke's Hospice, Plymouth |
| Gaining ‘real-time’ feedback to influence patient and family care | | Dr Gillian Horne, Rowcroft Hospice |
| Get smart, get social, get fundraising | community engagement | John Bird, thankQ |
| Helping the developing world. The story of an outward looking hospice | | Karilyn Collins, St Michael’s Hospice, Hereford |
| Home based volunteers: bridging the gap between respite visits | | Amelia Cook, Helen and Douglas House |
| Leadership and personal mastery (workshop) | leadership & governance | Dr Jeff Jackson and Dr Sally Watson, Lancaster University Management School |
| Learning from adult services: expert patients to expert parents | | Christine Twomey, Haven House Children’s Hospice; Mary Busk, Interface |
| Legacy marketing programme | community engagement | Richard Radcliffe, Smee and Ford |
| Mission-led social enterprises: a new income source for hospices? | community engagement | Matt Knopp, Eastside Consulting; James de Bath, Martlets Consultancy |
| Opening plenary | | Rt Hon Andrew Lansley CBE MP, Secretary of State for Health |
| Optimising your income generation | | Garth Casswell, Hospice Lotteries Association; Tracy Dick, St Gemma's Hospice; Lynwen Truesdale, St Giles' Hospice |
| Outcome measures – showing the difference we make | clinical priorities | Rosanna Heal, St Christopher's Hospice; Alison Stevens, Dorothy House Hospice; Dr Barbara Daveson, Cicely Saunders Institute |
| Part of the team? The experiences of support staff in British hospices | | Professor Sheila Payne, Lancaster University |
| Partnership working to deliver 7 day access to specialist palliative care | | Alison Foster, Betsi Cadwaladr University Health Board |
| Plenary - Addressing politics, silos and turf wars in order to widen horizons in palliative care | | Dr Faith Mwangi Powell, Executive Director of the African Palliative Care Association |
| Plenary - The challenge of collaborative working between nationally-led and locally-owned services | | Julia Palca, Macmillan Cancer Support; Thomas Hughes-Hallett, Marie Curie Cancer Care |
| Plenary: ADAPT - Why success always starts with failure | | Tim Harford, economist and senior columnist for the Financial Times |
| Poster discussion session | | Professor Sheila Payne, Lancaster University |
| Pre-bereavement assessment: identifying vulnerability and resilience in parents of children with a life-limiting illness | | Liz Hopper, Naomi House |
| Public health approaches to palliative care | clinical priorities | Barbara Gale, St Nicholas Hospice Care; Jim Rhatigan, Milford Care Centre, Limmerick |
| RACE: Rapid Access to Carers at End of Life | | Julie Biggs, Primrose Hospice |
| Setting the standards for Hospice at Home services | policy into practice | Sue Varvel, Iain Rennie Grove House Hospice Care; Kay Greene, St Giles' Hospice |
| Sharing clinical audit | | Carolyn Skilton, St Wilfrid’s Hospice, Eastbourne |
| Souls and shadows: the role of therapeutic songwriting in palliative and bereavement care | community engagement | Bob Heath, Sir Michael Sobell House; Jane Lings, St Peter's Hospice |
| Supporting people to live and die well: a framework for social care at the end of life | policy into practice | Felicity Hearn, Leckhampton Sue Ryder; Pam Firth, consultant; Andrea Dechamps and Lesley Adshead, St Christopher’s Hospice |
| The Breathing Space Clinic: a pilot to support the holistic needs of patients with advanced COPD | | Mathew Hodson, Homerton University Hospital |
| The palliative care toolkit: a manual for all seasons | clinical priorities | Dr Charlie Bond, Katharine House Hospice; Dr Gillian Chowns, Southampton University; Ruth Woolridge, Paul’s Cancer Support Centre |
| The road to commissioning (workshop) | policy into practice | Emma Hodges, St Giles Hospice Care; Helen Paris, Citizens Advice Bureau |
| Thinking ahead: advance care planning in different settings | clinical priorities | Sarah Russell, Hospice of St Francis, Berkhamsted; Beke Tshuma, Hertfordshire Partnership NHS Foundation Trust |
| Transdermal opioids: are we plastering over the cracks? | | Dr Graham Whyte, Marie Curie Hospice, Liverpool |
| User involvement in establishing a new young people’s hospice | | Julia Goldsmith and Vicky Amos |
| Where and how people die: new evidence, new ideas | policy into practice | Dr Ros Taylor, Hospice of St Francis, Berkhamsted; Dr Barbara Gomes, Cicely Saunders Institute of Palliative Care |
| Widening access through nurse leadership | community engagement | Debi Adams, St Catherine's Hospice, Scarborough; Libby Milton, Prince & Princess of Wales Hospice, Glasgow; Maaike Vandeweghe, Greenwich & Bexley Community Hospice |
| Widening horizons: the big hospice debate | leadership and governance | Dame Barabara Monroe, St Christopher's Hospice; Dr Faith Mwangi-Powell, African Palliative Care Association; Dr Jim F. Cleary, WHO Collaborating Centre for Pain Policy and Palliative Care |
| Widening volunteering horizons | community engagement | Ros Scott, CHAS; Dr Erich Rösch, German Hospice and Palliative Care Association (DHPV) |
