| 9am | Plenary: The challenge of caring for people in late old age | Dr Jo Hockley, St Christopher's Hospice |
| 10.45am | A DVD to support family carers assisting with providing palliative care | Allan Peters, Relative Care |
| 10.45am | Why do family carers accept or decline support services? | Dr Terri O'Brien, Lancaster University |
| 10.45am | The markers of good quality palliative care: a national survey of UK general practices | Philippa Hughes, University of Sheffield |
| 10.45am | Governance in changing times: a study of hospice trustees in the United Kingdom | Dr Mary Turner, Lancaster University |
| 10.45am | The Hospice Foresight project: responding to change and planning for the future | Sarah Coombes, NCVO; Shaun O'Leary, St Catherine's Hospice, Crawley |
| 10.45am | Strategic planning during a recession | Barbara Gale, St Nicholas Hospice Care; Peter Holliday, St Giles Hospice. |
| 10.45am | How accountable is your accountable officer? | Gillian Arr Jones, Care Quality Commission; Andrew Thomson, National Audit Tools Group, Help the Hospices; Dr Pauline Flanagan, Douglas Macmillan Hospice |
| 10.45am | Research briefing: family care givers | Dr Gunn Grande, University of Manchester |
| 10.45am | The views of people with learning disabilities on end-of-life care provision | Dr Irene Tuffrey-Wijne, St George's Hospital, University of London; Noelle Blackman, Respond |
| 10.45am | Volunteering: does our future depend on it? | Steven Howlett. Roehampton University; Ros Scott, Childrens Hospice Association Scotland; Michaela Forster, Swiss Community Palliative Care Group |
| 10.45am | What is the 'matter' in life before death? Art therapy's influence | Gill Thomas, Creative Response and Petra van der Zande, Creative Response; Michele Wood, Marie Curie Hospice, Hampstead |
| 12:20-13:00 | Poster discussion session | |
| 12.30pm | Prepare - don't panic! How to manage the media in a crisis (repeated 26 November) | Katie Brewin, Help the Hospices; Giles Wright, St Clare's Hospice |
| 1.45pm | Plenary: International perspectives | Prof. Dr Lukas Radbruch, Aachen University; President of the European Association of Palliative Care; Revd Dr Michael Wright, International Observatory on End of Life Care, University of Lancaster |
| 2.45pm | Learning disabilities end of life project | Helen Cross, Trinity Hospice, London |
| 2.45pm | Breaking down the barriers for minority ethnic populations | Barbara Love, Prince and Princess of Wales Hospice, Glasgow |
| 2.45pm | So what about us? User views on provision for young adults | Ros Scott, Children's Hospice Association Scotland |
| 2.45pm | Realising good governance | John Bullivant, Good Governance Institute; Keith Gay, Hospice of St Francis |
| 2.45pm | Commissioning a Hospice at Home service: a collaborative approach | Kay Greene, St Giles Hospice; Sue Varvel, Iain Rennie Hospice at Home |
| 2.45pm | Reflections on and responses to transition | Wendy Dodds, Haven Hospice; Mike Keel, Pasque Hospice; Tracie Rennie, East Anglia Children's Hospice |
| 2.45pm | Strengthening the foundations: reassessing the fundamentals of good spiritual care | Revd Tom Gordon, President of the Association of Hospice and Palliative Care Chaplains |
| 2.45pm | Doctors role in the end of life care strategy and interventions in the community | Dr Bill Noble, Sheffield University; Dr Eileen Palmer, Hospice at Home West Cumbria |
| 2.45pm | Engaging with hospices internationally | Dr Gillian Chowns, Southampton University; Avril Jackson, Help the Hospices; Michelle McGannan, Marie Curie Cancer Care; Wayne de Leew, Dorothy House Hospice |